Shipping policy

Shipping within New Zealand

  • Nationwide NZ Shipping including PO Boxes is charged out at a flat rate of $12 or $17 for rural addresses
  • Orders of $200, after any discounts or vouchers are redeemed are automatically entitled to FREE SHIPPING*
  • We are currently using NZ Post for shipping our products, using a tracked ticketing option
  • You will be emailed an order confirmation immediately after placing your order online.
  • Orders received before 1pm are usually dispatched the next day and collected from our door by our reliable and efficient Golden Bay postie.
  • You will be emailed shipping notifications with tracking details when your order is booked. Please allow up to 24 hours for tracking to become available. 
  • Packages are sent on a tracked, non-signature service. If you have special instructions for delivery including gate codes, where to leave your package or if you would like it signature required - please leave us notes in the order comments when checking out.
  • We advise our customers to allow 3-5 business days for delivery and a few extra days if it is going on rural delivery service.
  • As we are located in Rural NZ, we are unable to provide overnight courier services.
  • Please note that delivery times are estimates only and we shall not be liable for failure to deliver on the estimated date. We do not accept responsibility for delays in delivery due to unforeseen circumstances (eg. strikes, weather events, global pandemics and natural disasters) or delays which result in Woodzone not receiving deliveries from third parties on time or as a consequence of an incorrectly supplied delivery address.

*excludes orders containing pine cones, due to their bulky size

Shipping to Australia and further afield, internationally

Please note: we are not currently offering international shipping due to COVID

  • Please bare with us while we get back into production, we will have shipping available to international countries very soon. 
  • We're happy to provide shipping quotes for countries further afield, please contact us with a list of the items you are looking to purchase and your delivery address.
  • In most cases, we will use NZ Posts 3-10 day service, which is not tracked or insured.
  • Please note, Woodzone Limited are not liable for any customs or import duties that could arise.